Basic: Rooms include the minimum needed to have a nice stay - a bed and a private bathroom. They are basic but nice and clean. All the tours included in the experiences are group tours.
Comfort: Accommodation normally takes place in 3* or 3* plus hotels. Rooms have some charm and most of them include TV. Some tours are private or semi private.
Superior: Hotels are local boutique 4* or 5*. They have a local appeal and they are an experience on themselves. Tours and transfers can be for groups, private or semi private according to what mentioned in the included services section.
Cancellation:
ANDA recommends having travel insurance purchased in the country of origin at the time of making any payment for the trip, to cover cancellation costs in case the need to cancel the trip arises.
In the event that the customer needs to cancel a reservation made, the amount paid shall be returned after discounting the cancellation expenses, if any.
Any cancellation should be sent by written form to the following e-mail address: info@andatravel.com.ar and will be read and processed from Monday to Friday from 9 to 5pm Argentina local time.
Any cancellation receipt and confirmation shall be sent by the same way.
The expenses shall depend on the advance time by which the cancellation will be requested. If you need to cancel your trip booking, the amount paid will be refunded after deducting the cancellation charges if it was the case.
Land services: the cancellation charge for land services (hotels, tours, hostess and transfers) will depend on notice given to the company. The below are working days, weekends do not count.
- Up to 55 days before the arrival, 30% cancellation charge.
- Between 54 to 30 days before arrival, 45% cancellation charge.
- Between 29 to 15 days before arrival, 60% cancellation charge.
- Between 14 to 8 days before arrival, 80% cancelation charge.
- 7 or less days before arrival, 100% cancellation charge.
Flights: regarding changes in issued tickets or their cancellations, we are entirely subject to the changes & cancellation policy of the airline. Please ask your travel specialist the conditions before issuing your ticket.
IMPORTANT special conditions apply on trips including Chile, Uruguay, Brazil, Peru, Bolivia and any other country that is not Argentina.
Visas and Documents
Please inform yourself before your trip what documents, visa and vaccinations are needed in each one of your destinations. ANDA TRAVEL cannot be held responsible for any inconvenience caused by the lack of documentation upon entering a country. Always check with your local embassy as they have the official information of each country.
Hours and trips
1. All passengers are obliged to respect all the established hours. All consequences related to its breach shall be at their own expenses.
2. In the event of regular tours, there shall be a 5-minute tolerance for the pick up, after this time, the pick-up itinerary shall be completed. In this case, the passengers shall have to go by their own means to the starting point of the tour.
3. Should the passenger not show up at the pick-up place and at the time mentioned in this document, this shall be considered as cancelled at the last minute (no show) and the total amount of the service shall be charged.
Changes 1. During our trips, different public and private sites shall be visited, the same are booked according to the scheduling, day and choice of the passengers. Access to them is subject to the decision of the authorities at the moment of the visit.
2. Once the booking has been confirmed, ANDA shall not be liable for any change or cancellation made on the passenger’s own decision including flight delays of the air company, or any other transportation means.
3. ANDA reserves the right to make partial or total changes of days and/or services composing the tour due to unforeseeable circumstances or in case of force majeure, before or during the implementation thereof.
4. ANDA shall have the right to cancel any tour in the event of any of the circumstances provided by Art. 24 of the Decree nr. 2182/72
5. Should the trip last more than the established terms due to fortuitous causes beyond the control of the Company or by force majeure, the expenses incurred shall be paid by the passenger.
The transport is included only in cases specifically mentioned in the corresponding item. The transport services shall be provided by the contracted transport companies. Vehicle transportation shall only be provided for the requested amount of people and/or the specific group.
Personal belongings
1. Any customer's baggage and other personal belongings are not covered by the contract journey. As for all the personal objects, these should always be kept with themselves, irrespective of the part of the vehicle where they are stored. They are carried on behalf and on the customer's risk, being the Operator not liable for any loss, theft or damage that should be incurred during the travel for any reason, including any handling during hotel/airport transfers or vice versa, if any.
2. This document does not include any traveler’s possibility nor right to complain to the transport companies or their insurances companies, being the application and compliance of the transport companies' terms as well as the ticket the only binding agreement between the above-mentioned companies and the passenger.
